Our approach
At Air Technologies, our sensors are designed so that individual privacy is protected at the hardware layer, not added as an afterthought. The descriptions below explain exactly what our sensors do and do not do with data, what reaches the AirCourt platform, and how we handle the data we receive.
What our sensors capture, store, transmit, or retain
- Aggregate count of people present in a defined area at a given time
- Sensor health and operational telemetry (battery, uptime, signal quality)
- Location of the sensor itself, configured by the customer at deployment
What our sensors do NOT capture, store, transmit, or retain
- Names, email addresses, phone numbers, or any other contact information
- Device identifiers, including MAC addresses, IMEI, IMSI, or any other persistent or temporary identifier associated with an individual or their device
- Original images that have not been anonymized, video, or audio
- Biometric data of any kind
- Location data about individuals (only the count at the sensor's fixed location)
- Behavioral data, dwell times associated with individuals, or movement paths
- Any data that could be used to identify or re-identify a specific person
How counting works
AirCam captures images of the monitored area. Images are anonymized during processing so that no individual can be identified, and counting is performed from the anonymized imagery. The original image is discarded and never retained.
AirWave counts without a camera. Counting happens on the device itself, and the only thing that leaves it is the number of people present. No identifier of any kind is captured, stored, or transmitted off the device.
For both sensors, the only data that reaches the AirCourt platform is an aggregate count of people present at a given time.
Children's privacy
Our sensors do not collect personal information from any individual, including children, by design. We do not deploy our sensors at venues primarily serving children under 13 (such as elementary schools, daycare centers, or dedicated youth programs) without specific written agreements with the operating entity. For these spaces we work with the operator to choose the option that fits the site.
Third parties
We do not sell, share, or transmit individual data to any third party for any purpose, because no individual data exists in our system. Aggregate count data is shared only with the customer who operates the sensor.
How we handle the data
Occupancy counts and sensor telemetry. We retain anonymous count data and sensor operating telemetry indefinitely, including to verify accuracy and improve our systems. This data contains no personal information and identifies no individual.
Images. Unblurred images are never retained. Images are anonymized during processing and the original is discarded. Anonymized images are retained to verify counting accuracy and improve our systems.
Customer requests. A customer may request deletion of the data associated with their sites at any time, in writing. We complete those requests within 30 days. We may retain fully anonymized data that cannot be linked to a customer or a site.
What we never do. We do not sell, share, license, or otherwise monetize customer data with any third party.
Security. Data is encrypted in transit (TLS) and at rest. Access to the client dashboard is controlled by role-based access control. We do not share data with third parties. We apply standard security practices to our sensor and cloud infrastructure, and we limit access to the customer who operates the sensor and to the AirCourt staff who support them.
Because this data contains no information about any individual, we may use de-identified, aggregated data to support regional analytics. This never includes personal data, because no personal data exists in our system.
Updates to this statement
We commit to maintaining this statement accurately. Any changes to what our sensors capture, store, transmit, or retain will be reflected here and communicated to existing customers in writing.
Questions about privacy
For questions about how AirCourt handles privacy, or to request our detailed technical privacy brief under non-disclosure agreement, contact us at admin@airtech.live.